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| FSU Member Experience Questionnaire |
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| Name |
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| Preferred contact |
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| CBA Branch |
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| State |
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| SECTION 1: |
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| TARGETS AND YOU |
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| 1. What is your weekly target? |
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| 2. Do you believe that the recent increase in your target is fair and transparent? |
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| If not, why not? |
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| 3. Are you currently meeting your targets? |
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| How often do you meet those targets? |
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| 3(a). Were you eligible for a frontline reward in the last quarter? |
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| If not, were there any factors that prevented you from achieving a frontline reward? |
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| 4. Are you on performance management? |
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| If so, why? |
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| 5. Did you sign the letter to your manager disputing your targets? |
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| 5(a). How has the introduction of the “double up” campaign changed your targets? |
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| 5(b). Have you been advised that the “double” up campaign will effect you performance appraisal? |
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| CONSULTATION |
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| 6. How were you advised of the changes to targets for the 2011/12 year?– how was it communicated to you? By whom? |
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| 7. When were you advised of the new targets? (Clause 9.6 (e)) |
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| 8. Was there an information session outlining the changes to your targets? |
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| If yes: |
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| Did you attend? |
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| Where and when was it? |
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| Did your manager seek your feedback on the change? |
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| 9. Have you given feedback to your manager about this change to your targets? |
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| If Yes: |
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| When? |
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| How? (email, letter, on-line etc) |
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| What did you say? |
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| 10. If you did give feedback to your manager? |
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| If Yes, what was their response? |
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| How did they convey that response? |
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| 10(a). Do you think that the changes to your performance objectives were properly communicated to you at the time? (Clause 9.5(d)) |
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| SECTION 2: |
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| FAIR AND REASONABLE PERFORMANCE OBJECTIVES AND BEHAVIOUR EXPECTATIONS |
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11. Do you believe that any of the following factors were NOT taken into account when SETTING your performance objectives (including measures and targets) and behaviours expectations? (Clause 9.6 (c))
Tick the box.... |
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| If not, can you explain further? |
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| 12. Do you think that your performance appraisal process to date this performance year has been fair and transparent with regard your: |
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| Performance objectives (inclusive of measures and targets)? |
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| Behaviours expectations? |
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| 12 b) Has approved leave such as annual leave, sick leave or any other such entitlement affected your ability to achieve the targets and performance measures that are expected of you? |
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| If yes, how? |
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| 12 c) Has the new targets and performance measures added further stress to your working day? |
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| If yes, could you explain how it has affected you? |
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| MARKET FACTORS |
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| 13. Do you know if other colleagues in your branch/area are achieving the new targets and performance measures? |
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| 14. What do you know about your local market factors which indicate whether your new performance objectives (inclusive of measures and targets) and/or value based behaviours (eg minimum daily goals) are fair? |
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| EXPERIENCE |
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| 15. Do you work Full-time or Part-time? |
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| 16. What is your role? |
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| How long have you been in that position? |
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| 17. How long have you been at your current branch? |
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| 18. What other branches have you worked in, if any? |
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| 19. Do you think your experience level impacts on your ability to achieve your performance objectives (inclusive of measures and targets) and/or behaviours expectations? |
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| If Yes, why? |
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| STAFFING |
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| 20. On days when you have had staff absent, how has this impacted on your ability to meet your performance objectives (inclusive of measures and targets) and/or behaviours expectations? |
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| 21. Have you had approved absences in your branch? |
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| If so, how have these impacted on your ability to meet your ability to meet your performance objectives (inclusive of measures and targets) and/or behaviours expectations? |
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| 22. Do you think that staff shortages affect your ability to have a quality customer conversation? |
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| If yes, how? |
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| TRAINING |
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| 23. Were you provided any coaching or training on how you may reach your changed performance objectives? |
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| 24. Did your performance objectives change prior to any training or after any training? |
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| 25. Did you find the training useful in achieving your performance objectives? |
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| 26. Was there a link between the coaching training course/content and the changes to your performance objectives or behavioural expectations? |
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| 27. Any other comments? |
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| Thank you for completing this questionnaire. |
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