Home Lending Report fails to address Debt Pushing crisis
Monday, 17 September 2007
The House Economics Committee on home loan lending has failed to address the problem of debt pushing by the big four Australian banks, choosing instead to target predatory lending practices from fringe lenders.
FSU Policy Director Rod Masson, representing 55,000 finance workers, welcomed the report but said it had failed to acknowledge that inappropriate sales targets set by the major banks are playing a dangerous role in undermining lending standards.
"The inquiry has been short and sharp, but has not delved into the level of detail required to fix the crisis, in particular it has failed to address inappropriate sales targets for finance workers.
"Bank workers and consumers are looking for more than just a political quick fix on the issue"
"Major banks talk a lot about their sustainable lending, but their pay structure for staff and culture of sales targets forces bank workers to push debt to customers who cannot afford it."
"Finance sector workers are under pressure to sell debt products such as mortgages and credit cards to people who may not need them," said Mr Masson
A recent FSU survey found:
- 52 per cent of workers felt obliged to try and sell debt products even when a customer didn't need them
- 63 per cent felt that inappropriate sales targets are having a negative impact on their ability to provide responsible customer service
- and 59 per cent felt pressured to make inappropriate sales to meet sales targets
Authorised By: Paul Schroder, National Secretary