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Personnel jobs and employee details head offshore
Thursday, 7 February 2008


NAB has told 93 staff in its Payroll, People and Positions and People Advisory Centre (PAC) area that the results of the recent Project Galaxy review will see their jobs disappear in favour of cheaper labour in India. Payroll, P and P (staff documentation – contracts, letters of offer etc)  and PAC , along with all NAB staff records will be handled by Infosys in Bangalore from around the end of March. 

Over 1000 NAB staff signed a request that the bank seek their express permission before sending their personnel details offshore at the time the review was announced last June. The FSU will be meeting with the bank to discuss the decision.

Westpac have announced that 10 positions in their Learning and Logistics area are off to Genpact in India with thousands more jobs under review. Read more about Westpac’s announcement.

Have your say about offshoring of Australian jobs and sensitive data. Join our online forum below. Or email FSU at fsuinfo@fsunion.org.au.

Your comments

This is yet another example of greed along with our personal data being used as a pawn by an employer. I read with interest the reassurances that NAB put in it's NABnews article that 'no USB ports and external drives along with no paper in or out of the workplace in Bangalore'.

Question is how on earth do you prosecute a privacy breach using Australian Privacy laws in India- you can't. Roll the dice, snake eyes-you lose (your privacy that is)

Posted by 414487 at 7/02/2008 8:43:37 PM
Not happy to hear that more of our jobs going to India.The Banks are making enough profit & I know a lot of people are worried about privacy issues too. The bigger picture is that if Aussies don't have jobs, they aren't spending, aren't buying houses, investing etc so the big corporations will lose in the end.

A.C., ANZ

Posted by lshingles at 8/02/2008 11:32:00 AM
I think it's interesting that you mention St George in Sydney but at no time mention the Operations in Adelaide who are also affected by this. We too in Adelaide are strongly against losing our jobs and facing an uncertain future.

DB, Bank SA

Posted by lshingles at 8/02/2008 11:33:12 AM
I am not happy about nab's decision to "off-shore" our personal details and I certainly would have rejected it if I had a say in it. (I wasn't one of the 1000, but it looks like it wouldn't have mattered as they are going ahead with it regardless.)

I have had dealings with PAC on a number of occasions with regards to part of my role and it's always been easy to deal with the staff (because they are easy to understand).

When our Accounts Payable was sent offshore, I found it difficult to talk to anyone or even to get my point accross via an email. (and some of my invoices seem to take a long time until they are paid which can be frustrating when trying to follow them up).

As for the fact that the staff in Bangalore don't have "hard-drives", USB's and "no paper is allowed in or out" - well there seems to be an element of mistrust about that.

I guess it will be a "wait and see" what happens when this all goes over.

In the meantime, more staff are having their careers "mucked around with". - very unfair! ( I hope they end up doing really well in the future)

KC, NAB

Posted by lshingles at 8/02/2008 11:34:48 AM
Unacceptable and unaustralian. People need to vote with their accounts and take them to banks/credit unions that don’t send jobs overseas. The public need to be informed - perhaps by name and shame advertising.

I.T., CBA

Posted by lshingles at 8/02/2008 11:36:26 AM
- First we outsourced our financial reporting to India - it takes our offshore BPO partner a week merely to get back to us to let us know they've "received" our email. Getting the issue fixed is akin to requesting the person on the other side to perform a miracle.
- Second, we offshore unsecured lending doc prep and verifications. Verifications now take anywhere between a week and 2 months. Loan contracts are not as bad, but there are more errors and the contractors don't really get our lending systems, so you can't even explain to them where the error lies.
- Thirdly, Accounts Payable - what a shocker. Send them a simple invoice, and it takes them (in one instance) 4 months to pay it off.
- As if that weren't enough, now there's PAC, a key division, and I'm really angry over the fact that confidential details from my personnel file, including leave, pay, benefits et al will be outsourced to an outside organization. I don't really care whether this is in India or Timbuktu. And going from our recent experience with outsourcing, I cringe to even think of the skill-set and the time-frames we will now be subjected to.

All of NAB's top brass, talking of efficiency and employee engagement need to get this - you pay peanuts and you get monkeys. You can outsource as much as you want, but with the quality of work going through right now, and the legal aspect involved, NAB is digging its own grave. Truly disgraceful conduct from a bank that makes multi-billion dollar profits and is amongst the world's most profitable financial services companies.

XX, NAB

Posted by 1063206 at 11/02/2008 1:12:53 PM
Member submission via email

Every job off shore is another consumer salary sent to India and one less job for Australian.

Security, how secure will be this information?

Lastly when will senior management and the board move to India and be paid INDIAN salaries?

It’s time that these Jobs are legally held here. But don’t expect the ALP government to do it willingly.

PL, NSW

Posted by lshingles at 12/02/2008 4:29:46 PM

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