Recently we asked members to complete a survey seeking feedback on Customer Connect and the effect these changes made in your workplace.

We asked you to report back on the specific areas the Customer Connect model promised to improve.
For example:

• Training & Support
• Reduction in back offi ce work
• The availability of adequately trained relief staff to cover staff absences
• The role of the Queensland Call Centre in lessoning workloads
• Have the changes and the loss of staff added to the stress levels in branches

NO Surprises Here!!

Your feedback provided no surprises and informed us of the many issues and concerns you still have.
Thank you to all who responded.

The collated responses will be delivered to the new State Manager once he is appointed and we will come back to you with his response.

Join the FSU in 2010 and really change the face of banking.