Yesterday a delegation of FSU CBA Workplace Reps and Union officials met with CBA to hear the bank’s response to the concerns about targets that had been raised by more than 600 FSU members.

At an earlier meeting on 10 January, the same delegation of FSU Reps relayed a significant number of real life stories about the struggles and pressures CBA retail bankers are facing on a daily basis trying to reach targets.

It was the magnitude and severity of those real life stories that had a huge impact and in the end made the difference. 

Real time adjustment to targets for leave and working in other roles

Targets will be adjusted for periods of approved leave including annual leave, long service leave, extended sick leave, work injuries. Also, if you are working in  a different position for a period of time, your targets should be suspended for that period and you should instead have the  targets for the position you are working in. Adjustments for leave begin immediately and your targets should be adjusted for these things in your upcoming half yearly review.

The leader board

The leader board is gone! To recognise high sales achievers, it will be replaced with a list of the top 5% in each area.

More work to do

The bank did acknowledge there were problems with Minimum Daily Goals (MDGs), they believe this is more about implementation than with the process itself. If you believe that MDGs are unfairly implemented in your workplace, you need to speak to your rep or contact the union office.

CBA would not agree to reduce individual targets as they believe that as most staff are meeting them they are set at the right level.

If you disagree or need advice or assistance about your individual circumstances, contact the FSU Member Rights Centre on 1300 366 378.

Your support needed!

This is an outstanding win for CBA FSU members and is a testament to the strength and collective power of FSU members who signed letters of dispute and those who told their individual stories to the bank.

Without that action improvements to targets at CBA would not have been achieved.

If you’re not an FSU member join the winning team today and support those who are making real improvements to the everyday working lives of people at CBA. Join online or call 1300 366 378.