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FSU / Bendigo Bank "Getting to Know You Survey ‘08"
Thursday, 8 May 2008


FSU has regular discussions with Bendigo Bank with a focus on improving employment conditions at your workplace. To inform those discussions Bendigo Bank staff are invited to provide feedback to FSU through this survey. or call the FSU Member Rights Centre on 1300 366 378.

There are no right or wrong answers and your responses will remain confidential. Results will be provided to Bendigo Bank and published in a collated form only, individuals will not be identified.

All staff are invited to participate, however FSU only provides representation to members. If you are not a member yet and would like to join, please download an application form from our website
 
1. About You
(the information collected is confidential and the use of this information will be in accordance with the Privacy Act)
Workplace address:
Suburb/Town:
State:
Postcode:
Branch / Dept:
Are You?
Do you work?
What is your grade?
What is your position title?
Are you employed under
Are you a FSU Member?
Would you like information on how to become more involved in the FSU at your workplace?
If No, are you interested in more information about FSU?
Name
Phone (include area code):
Fax (include area code):
E-mail:
 
2. Hours & Workloads
a) The process for rostering hours is fair for all employees in my workplace
b) I always get paid for the hours I work including any overtime
c) I always get to take my ‘paid rest break’ entitlement
d) Branch staffing relief to cover absences is readily available
e) Staffing levels are sufficient to meet customer service expectations
f) I can get all my work done in the hours that I work
 
3. My Pay and My Job
a) Pay increases should at least keep pace with the cost of living increases
b) I am paid enough to feel my contribution to Bendigo Bank is recognised properly
c) Wages should keep pace with comparable roles in the industry
d) All employees should receive a guaranteed annual increase
e) The grading system for roles at Bendigo Bank is fair
f) I am correctly graded for my current role and workload
 
4. Performance Review & Reward
a) The bonus system is fair and equitable
b) Personality is not an issue with performance ratings and/or appraisals
c) The performance/appraisal rating system is fair and objective
d) The performance/appraisal review process is transparent
e) The criteria for Performance bonuses are clear and acheivable
 
5. Leave
a) I get annual leave when I want it
b) I can access my sick leave entitlement without difficulty
c) I can choose when I want to take my TOIL
 
6. Health & Safety
a) My workplace is free of hazards
b) The air-conditioning/heating is suitable at all times
c) Bendigo Bank acts quickly on health and safety issues
d) I do not feel stressed at work
 
7. Training and Development
a) I have received adequate training to perform in my role
b) Training in new systems is clear and useful
c) I am allocated adequate time to train in new systems
d) I am encouraged to access training to broaden my skill base
 
8. Being Bendigo Bank
a) I believe customers needs are being met without a sales approach
b) Individual sales targets would have a negative impact on the culture at Bendigo Bank
c) It is the culture of customer service that sets Bendigo Bank apart
d) I believe that consultation with staff is vital in planning change
e) I understand the terms and conditions of the Bendigo Bank Collective Agreement
 
9. What Matters Most To You?
Please rate the importance of these issues to you from 1 – 6, with number 1 being the most important.
a) Guaranteed pay increases
b) Improved staffing / relief levels
c) Genuine agreement on my targets / objectives
d) Maintaining the existing customer service culture
e) Improvements to employee benefits
f) Other Career progression
 
10. Any Further comments?
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Thank You for completing the survey.
Contact Details
FSU Member Rights Centre
 Ph: 1300 366 378
 fsuinfo@fsunion.org.au

Authorised By: Leon Carter, FSU National Secretary

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