Contact Centre Roster Changes – ANZ must consult!

ANZ has announced that it intends to move to four week rotating rosters for around 200 people working in the Customer Care Contact Centre.

You can read our recent communication about this proposal here.

Over the past week, many of you have contacted us to tell us that:

  • You were given no opportunity to tell ANZ about your personal circumstances and preferences to be taken into consideration about the new rosters;
  • Team leaders have told you that you have to either accept the new rostering system, or you will be referred to Employee Relations;
  • ANZ has advised that there is no ability to have any arrangements made to accommodate your personal circumstances;
  • You feel like your only option is to accept the rotating roster proposal, or you will lose your job.

This is not right, and it is not fair.

ANZ has an obligation under your Enterprise Agreement to genuinely consult with you.

This means that you must be given a proper opportunity to provide feedback about the proposed change, details about your personal circumstances and preferences.  ANZ then has an obligation to genuinely consider the information you have provided.

We know that many of you have received advice that is not consistent with the Enterprise Agreement.

If you are in this situation, contact the FSU Member Rights Centre as soon as possible.  It is vital that you advise ANZ of your personal circumstances and preferences immediately to ensure that they are considered when setting new rosters.

If there are any limitations on when you are able to work, contact the FSU Member Rights Centre today to discuss your rights and your options.

To contact the Member Rights Centre, call 1300 366 378, email, or reply to this email.

Your FSU Team

Authorised by Julia Angrisano, National Secretary