“Frankly, I think Richard has been out of the branch too long & it’s insulting that a man who is currently working from home & sending out useless video updates every week thinks it’s not necessary to recognize the branch staff. I imagine that if all the branch staff decided not to come in to work for a day, the impact on the bank would be fairly significant. For one thing, the call centre would be swamped with the enquiries & basic maintenance that the branch deals with every day. Perhaps Richard should spend a week working on the counter in branch, so he see the things we deal with, for example the customer who refuses to wear a mask & freely admits that he doesn’t bathe or wash his clothes more than once a week. The same customer who has openly told staff that he has a history of emailing the health minister in a manner that has seen him placed on a watch list & issued with a restraining order. Or maybe the ever present mask, constant cleaning & hand sanitising. As well as reminding every single customer to sanitise when they come in. But we’re not essential to the operation of the business. Good to know, I’ll keep that in mind for next time someone asks me what the Bendigo Bank is like to work for or bank with.”
