Suspension of targets and changes to branch hours

Westpac has announced an extension to the suspension of targets, performance goals, and measures for branch based customer facing staff in NSW, until 24 September.

At the same time the bank has announced the suspension will also now apply, (effective 1 September), to branch-based customer facing staff working in ACT and Victoria.

While this announcement is welcomed by FSU members, it has raised questions about how the suspension of targets is being applied in a practical sense. Many FSU members have reported that they are still being pressured to meet targets and complete tasks and duties that are not considered essential banking services.

As the new performance year is fast approaching, it also raises questions about what will new targets, performance goals, and measures look like. Make sure you speak up and voice your opinion about what targets should look like as part of the consultation process the bank will undertake shortly. The bank has obligations under the Westpac Group Enterprise Agreement 2019 to take into account your feedback about the proposed performance objectives.

We want to hear from you!

We are keen to hear from you. As a frontline worker, your views on these changes are critical.

  • Do the bank’s actions match its words?
  • Are your targets really being suspended or are you still getting pressure to achieve daily goals, measures and targets?
  • How are you finding the temporary changes to hours in your branch? Are you actually closing at 2:30pm? Is your day really finishing at that time?

Click here to provide feedback.

The bank has also announced temporary trading hours for all Westpac, St George and Bank of Melbourne branches in NSW, ACT and Victoria; the hours will be 9:30am – 2:30pm. The bank has already made it clear that no employee should lose pay as a result of the temporary change to trading hours.

If you’re experiencing problems and need urgent assistance right now, please call the FSU Member Rights Centre on 1300 366 378 or email fsuinfo@fsunion.org.au

Your FSU  Team

Authorised by Julia Angrisano, National Secretary