Thanks to the efforts of FSU reps Candice and Rosalynn at IAG, we’ve achieved a significant victory. IAG has clarified that employees in the Direct Claims department are not expected to log in before their rostered start time.
This means you’re entitled to use the first few minutes of your shift to log in and become customer-ready, ensuring no one works unpaid time.
We know many staff have been expected to start early in the past, effectively working unpaid hours each week. This clarification is a crucial step towards consistency across the business.
“I think this precedent is important as many staff are working unpaid hours every week by using their own time to log in and become customer ready. I hope to see this change continue across the wider business to see greater consistency.” – Candice McHale, FSU Rep
While this change initially applies to the Direct Claims department, our goal is to ensure this policy is applied company wide.
If your team or department are experiencing similar issues, please contact your FSU organiser Tom Clift on 0403 660 694 or at [email protected] so we can address it and make sure no one is being asked to start before they start.
If you’re not yet a member of the FSU, now is the perfect time to join! By becoming a member, you empower us to raise these concerns on your behalf and represent you and your team effectively.
FSU members have told the union that overpayments and subsequent demands for repayment…
IAG Reps have some important updates to share regarding flexible working arrangements at…
The FSU recently called on IAG to suspend in-office mandates due to the…
