Commonwealth Bank
Enterprise Agreement 2026

We need to be paid according to profits
Equally and fairly based on the role we do
CBA employees go above and beyond to provide the best service to our clients
Pay what we deserve !!!

Below inflation interest means a pay cut

It's time to pay your loyal staff a wage that is deserving, a wage that is liveable and a wage that keeps up with inflation and the cost of living.

It is not fair when compared with the current cost of living and inflation rates are taken into account. We should get a rise that reflects that the company cares about its well being of its employees.

I don't see it's fair that if you earn above a certain threshold you're on 'discretionary' increases should be equal and fair to everyone

With jobs being cut more and more, workload increasing, and cost of living rising, and on the back of increased profits, we should be getting a raise that reflects the additional work in our roles and we should be guaranteed job security.

2.5% is like a slap on the face!!! All they want for us at the RBA is to make sure to get 90% or customer to get a good bonus! Under 80% they cut hours or cut staff!! C’mon CBA BE FAIR!!!

I have worked for CBA 30 years this happens every time we negotiate an EBA, we are the workers are the backbone and frontline of CBA, we cop all and everything while the big boys and girls sit behind the fence collecting the fruits of our hard earn labour, always shifting the goalpost for our incentives. We need to be equally rewarded for the success of CBA's year performance

It makes common sense to provide better & decent pay rise increases to share the profits with the many many colleagues who contribute to the awesome profits made by Commbank Group. Due to the pressure of increases in the cost of living we are experiencing while on low to average wages is not fair when those at the top of the Group relish in grand pay increases. Sharing is caring.

They need to do more for employees especially at this time of crisis

Most staff have to pay for parking which we cant claim at tax time. Some people can be paying $1200 a year just to park to go to work. This could be used to feed their family or to pay bills. The increase in petrol prices also add extra stress especially staff living fortnight to fortnight. I believe all staff should be looked after and increase of hourly pay rate would definitely help.

CBA’s pay offer needs to be significantly improved.
The current offer does not adequately reflect the rising cost of living, inflation, increasing household expenses, and the growing demands and responsibilities placed on employees.

Employees are working hard and continuing to deliver strong results, yet wages need to keep pace with the real cost of living. A modest increase that effectively leaves employees worse off in real terms is not a fair or sustainable outcome.

CBA should recognise the value, experience, skills and commitment of its workforce by putting forward a substantially higher pay increase. Employees deserve a meaningful increase that provides genuine financial relief, protects purchasing power and reflects the contribution we make to the success of the organisation.

This is not simply about an increase in salary—it is about ensuring employees feel valued, fairly compensated and recognised for their ongoing commitment to CBA.

Given the sheer scale of profits I see get announced it’s hard to believe that through restructures and lay offs our job has become more difficult and more engineers are stretched thin with new and unfamiliar responsibilities.

We are the people on the frontline delivering CBA’s success every day. We carry the pressure, serve the customers, bring in the business and meet the targets. It is time for CBA to recognise our contribution with fair pay, proper staffing, better support, valued, treated with dignity and the respect we deserve.

The renumeration for frontline and regular staff compared to what is offered to executives is despicable. How much value has Matt Comyn provided to justify a 30% increase in his package?

CBA barely increase our pay and the pay can’t support our life

Minimum pay increase to be equal to current inflation rate.

CBA push for High performance in the team and to get their results from frontline teams. This is often at the expense of what they call reduction to resources through natural attrition to reduce staffing levels to maintain profitability, mental health of their front line staff due to increased customer aggression and intimidation due to lack of staff turnover. Fast deployment of products and services but only providing the necessary support and training information a few days prior resulting in complaints

So many of my coworkers and I have a family to feed. With the rising cost of living, it is a shame that the bank has not chosen to care about the people who are working to make the company what it is today. I know so many employees that are forced to work a second job just to meet their bills. We need a fair salary…

Pay rise is less, hard to keep up with rising inflation

It is insulting that the BANK thinks that is all we are worth. If it wasn't for your front line staff, Cba would not be making those billions.
We are continuously working short staffed in branches for no reward or even a THANKYOU. And they wont even consider putting on more staff.

I am a single mum worked for the bank 19 years due to cost of living and renting struggling to survive.
Our wages are not high enough at least the bank can do is meet CPI

It is unconscionable to profiteer off the back of the hard work of front-line staff and then hand them an effective pay cut. CBA asks us to act in accordance with the "should we" test every day in the service we provide to our customers I have to wonder if they ever apply the should we test when determining how they should treat their employees. Australian banks get literal special mentions when you search the world's most profitable banks and CBA is the most profitable of them all, this pay increase offer feels like a Scrooge offer in light of such facts.

Once again the execs and senior management get the reward and a pay rise much higher than the average worker. They should get the same pay rise as everyone else. We all work for the same employer. How can the budget be tight when we make $11b profit

I reject CBA's current pay offer as inadequate, unfair and in the context of the pressures employees are facing, frankly offensive. At a time when the cost of living has risen significantly and CBA continues to report enormous profits and strong financial performance, employees should not be expected to accept an increase that fails to recognise the declining purchasing power of our wages, the competitive market value of our roles and the skills, responsibilities and the commitment we bring to the Bank every day. CBA'S success is built on the contribution of its people and employees deserve a genuine and meaningful pay rise that fairly reflects both the value we create and the financial success we help deliver

How can you afford to live and progress in our lives with this salary? Cba does thousands of loan. You know what would be our borrowing power on this little salary .

We are just asking for a fair payrise to be able to cope with the standard of living and to reflect the bank's appreciation and gratitude for all our efforts for getting the bank where it is now. Most of us really do love what we do, we live by the bank's values and try to give the best customer service. But there's more and more expected from us in terms of sales, changes in the way banking is done, expectations on customer service ratings, etc. With all the changes, staff are getting more stressed, we're getting more abuse from unhappy customers and many times it takes a toll on our our well-being. A decent payrise shows the bank's appreciation and recognition of staff efforts. Being the biggest bank in the country also should reflect on staff compensation. We should be one of the best paid employees in the country too.

Be fair and reasonable. If the CEO gets 10%pa then staff should get the same.
Do not take away RDO's or try to buy them back.
Stop increasing targets and pressure on staff.

I would be CBA has to pay their employees better offer

This really not appropriate when CEO pay rise is so high and majority of staff not even getting 3% rise which is below CPI.

Not acceptable

5% increase pa for the EA

Wanting a higher pay % annually due to the cost of living

We need a good rise as the standard life of living people are struggling so much uncertainty, we employees of CBA work hard and care for our organisation, people and our customers . Time to give back to the people who make CBA successful

Please provide an appropriate level of pay increase (inflation taken into account)

30% V 2.5% - That's not ok. Matt deserves to be rewarded because of the amazing work he does but when we are comparing 9mil to $1600 dollars (on 65k wage) in an economy where people are struggling and looking for second jobs this is hard to swallow.
Even a 5% pay rise @65k p/a for 200 people is $650,000. Surely this can be justified for our lower income employees.

Better pay for front line staff. We are the lowest paid if the big four, even my wife gets better pay than me for doing the same type of job. Very poor offer and needs to be much better. No removal of rdo's by the way

The bank should entice the workforce to stay. Otherwise people will start looking elsewhere. A 2.5 % increase is simply not good enough

The pay rise is not good

We deserve more

Deserve more for the work that we input.

The bank should be rewarding the hard work from all employees instead of giving this mediocre offer

Not fair.

This is below CPI. As employees who make it possible for the bank to achieve these fantastic profits we deserve a min pay increase above CPI and continuing on for the next few years.

CBA’s current pay offer is not good enough and does not reflect the reality of what employees are being asked to deliver.

Staff are expected to manage increasing workloads, tighter performance expectations, greater accountability and constant operational change, yet pay has not kept pace with either those demands or the cost of living. That means many employees are effectively being asked to do more while going backwards financially.

For one of Australia’s largest and most profitable banks, this is unacceptable. CBA cannot continue to promote strong business performance while failing to adequately reward the employees responsible for delivering that performance.

I strongly believe employees are underpaid relative to the responsibilities, pressure and expectations placed on them. A modest percentage increase that is quickly absorbed by inflation and rising living costs is not a genuine pay rise.

CBA needs to make a significantly stronger offer that delivers a real increase in wages, properly recognises employee contribution and ensures remuneration is competitive across the banking and financial services industry.

If CBA wants to retain experienced staff, maintain morale and continue expecting high performance, it needs to demonstrate that through meaningful pay outcomes — not an offer that leaves employees feeling undervalued and disposable.

The bargaining team should reject any offer that does not deliver a substantial real wage increase

Everyone has been behind on an actual wage growth for almost 5 years on now. The inflation has been pretty hard all these years and we have never been paid enough or honestly. We need to be repaid for all that

Need fair pay rise to meet cost of living minimum 13% to 15% over the3 years also, if bank spend on customer benefits why not think about own people for better experience especially front liners who deal with massive change, outages and incident along with aggressive customer behaviour in same time

Teams are constantly being restructured. Fortunately my team seems to be alright but could be scary for my colleagues

It should be 20% pay increase over the next 3years.

It’s a horrible horrible offer when the largest bank in Australia makes record profits and the employees suffer high inflation

CBA can pay more or at least inline with inflation

I work within the financial hardship department. I deal with cba clients struggling to meet their mortgage loan credit car payments most of them on wage similar to me or less. I would like my earnings to help me not to end up like the clients that CBA has offered assistance and support too, while we try to solve clients struggles, while the employees are in same struggle due to our income.

I’ve been here for nearly 3 years and the pay have been abysmal in staying with inflation rates.
I don’t get pay raises only bonuses. Which isn’t guaranteed.

For several years pay rises have not kept pace with inflation or reflected the massive profits

CBA offer is not acceptable given we are ALWAYS under staff and with cost of living prices through the roof cba offer is not even close

inflation is outpacing pay, what can we do but look for a different job ? this is disgusting when you have profit constantly sitting at 10-11billion every year off the backs of workers

The front line staff are the lowest paid, we don't get to work from home ,but we are the ones that deal face to face with all customers from different economic backgrounds. Dealing with cost of living and other issues we have to deal with them in a compassionate and sometimes unsafe work environment.
We need to be compensated for our work !!

Employees cannot survive on the current wages in these times, especially living with children and caring for elderly

Record profits yet again and somehow even with staff benefits my mortgage seems to increase significantly faster than my pay. People in my department are forced to provide data for AI training modules that will more than likely lead to job cuts.

I believe employees deserve a fair and meaningful pay rise that reflects the bank’s strong profits, the hard work of its people, and the rising cost of living. Without employees’ dedication and contribution, the bank would not achieve such significant results.

It is only fair that employees share in that success through a wage increase that keeps pace with the increasing cost of living and recognises the value we bring to the bank.

The pay rise has to consider the vulnerability and vicarious effect that an employee is going through , under high pressure work load, short of staff , constant hiring shows how bad the work place is for emplyees who put their hands up for work. its unfair of cba not taking into accountability what the cost of living pressure is for its emplyee who consider cba as their 2nd home. Its time yo cobsider 7% increament every year given the profits. The ea is no good amd not beneficial to the employees.

Given the cost of living this pay offer is a slap in the face for all employees

believe CBA’s pay offer should better reflect the significant increase in the cost of living and the financial pressures employees are currently facing. Other industries are providing fair and meaningful salary increases to help their employees keep pace with rising living expenses.

For many CBA employees and their families, it is becoming increasingly difficult to make ends meet as the cost of housing, groceries, utilities, transport and other essential expenses continues to rise. Employees work hard and remain committed to delivering excellent outcomes for our customers and the Bank, and this commitment should be recognised through a fair and competitive pay increase.

I strongly encourage CBA to reconsider the current offer and provide an increase that genuinely reflects the contribution of employees and the realities of today’s cost of living.

Would like pay rise equal inflation fogures

Pay rise is very unfair. We have worked hard and with all the heart for bank’s success. This is unacceptable offer.

I believe CBA’s pay offer should be significantly improved to properly recognise the contribution, increasing workload and productivity of employees.

I would support annual pay increases of at least 5% or CPI, whichever is higher, for all employees. Pay increases should be fair and consistent across the workforce and should not result in employees experiencing a real-terms reduction in wages.

The agreement should also recognise the increasing workload, responsibilities, compliance requirements and productivity expectations placed on employees. Performance-based remuneration should complement, rather than replace, meaningful guaranteed salary increases.
In addition to pay, I believe the new Enterprise Agreement should provide stronger job security protections, including meaningful consultation around restructuring, outsourcing and AI-driven changes, as well as redeployment and reskilling opportunities.

Flexible working arrangements should also be protected and strengthened to support employees with family and caring responsibilities.
CBA has been highly successful, and employees who contribute to that success should receive a fair share of the benefits. A strong pay and conditions offer would also help CBA attract and retain experienced employees and maintain a motivated and engaged workforce.

CBA should set the standard for pay and conditions in the banking sector, rather than simply meeting the minimum expected level.

It’s so depressing that we put all ours and strive for excellence for our company and we being compensated unfairly. Pay should
match the inflation. Be it home loan or personal loan, interest rates have increased for employees. I’m now paying more than my friends pay for other banks. Being an employee how are you considering and taking care of us? Pay us good so that we don’t have to go in search of other job.

Our customer service pay rate is the lowest compared to any other company for the same role.

Outrageous and tired of big profits going to top tier management and the people actually doing the work not being adequately rewarded for their hard work.

We are at the heart and engine that continue to keep CBA running and deliver profit - this offer if you could even call it an offer does not align with the CBA way! Do Better and have some respect for those that continue to show up and deliver day in day out while being treated like crap by leadership across each and every department/branch.

Bare minimum should be keeping up with inflation and none of this discretionary. I have exceeded KPIs for 3 years now and never recieved any discretionary increase.

Fair work and Fair pay according to the inflation standards

We has been dealing with customers face to face and suffering a lot of stress and abuse but our pay compared to other positions in the CBA or other bank is very low and the bonus is very little

Pay rises should be in line MINIMUM with inflation - due to cost of living pressures on CBA staff.

I believe the proposed salary increases do not fully reflect the current cost-of-living pressures or the significant contributions employees make to CBA's continued success. Given the Group's strong financial performance, I would like to see stronger guaranteed pay increases across all salary bands rather than a reliance on discretionary components. Greater certainty around remuneration would help employees feel more valued and supported. I encourage CBA to consider an improved offer that more closely aligns employee rewards with business performance and the expectations placed on employees.

As a full time employee I'm constantly trying to find ways to save money on every aspect of my life just to keep my head above water. I'm also constantly sticking to the bare necessities or doing without at the supermarket and making excuses not to attend social events as they would simply break the budget. Honestly it's quite embarrassing and depressing to feel I am always living below my means whilst the company I work for is making record breaking profits year after year. My friends and family assume I'm financially secure because of where I work but that couldn't be further from the truth.

The pay is very low compared to the pressure and stress employees go through. In the last 2 years, I asked for the pay rise but both years I was told that department is out of budget. On contrary, CBA made enormous profits in the last 2 years and every single department performed above the threshold

Everything is going up in price so our wages need to go up also. CBA needs to start looking after their staff.

1.5 to 2% which is way less than the yearly inflation.

Below inflation pay increase particularly in the context of increasing profits to 11billion

2.5% or less is disgusting!

It is well low below the inflation increase and cost of living increase

Not proving a minimum CPI linked pay increases to all employees. otherwise, people are going backwards.

IF the CEO can get a pay increase of over 2.5mil than they should give the real workers who drive this engine a fair pay increase

below market stds yet Banks made so much profit

considering CEO gets 30% pay rise the bank declared 11billion dollar profit then the pay rise the staff should be offered should at least be more than the CPI current rate.

its actually quite pathetic.

I believe the pay rise should keep up with inflation. I understand the Bank needs to maintain a profit, however they should also look after their staff who help earn it.

I am deeply disappointed, given the amount of effort I have invested over the past year to consistently deliver strong results and contribute positively to the team's culture. I did this because I genuinely believed the organisation valued my commitment, despite the constant team movements, heavy workloads, and limited growth opportunities. Unfortunately, this outcome has left me feeling otherwise.

As a minimum our wage increase should be in line with inflation or our wage is essentially decreasing each year

Salary should be more

There is a known cost of living crisis and an unstable job market. Many of us are the primary provider for our families and in some cases the only. Many of us are struggling with bills having to determine which one to get an extension on with the mental load of working out which will have the bigger impact if not paid.

CBA should provide employees pay rise of 5% per year or at-least match the inflation. Employees are the backbone of the company so they deserve this the least.

A below CPI increase is effectively a pay cut and makes it difficult to feel valued for the work CBA employees do every day.

Current offers doesn’t not reflect any pay rise, management need to understand what pay rise means before even start negotiations do not play dumb.

A very miserable offer from the Bank, and it does little for the staff members whose hard work puts $11 million into the profits achieved

it is only due to the efforts of staff that NPS result show that the bank regained the #1 position among the major banks, meaning CBA is now #1 across Retail, Business and Institutional. To appreciate the efforts of the staff the pay should reflect that appreciation

Need a deal that meets with CPI, team members deserve to be able to pay for the basics for their families. The abuse and job stability are bad enough without giving our teams the pay they deserve

The workers of CBA deserve better, with forced extra tasks and higher duties on to regular workers with no extra pay just to save the bank more dollars

disgrace , we are more deserving than that, should value your staff as much as you shareholders

Insulting

Needs to be far higher to support our wellbeing and lifestyle to then be able to focus on our jobs that brings in the profit anyway.

The bank makes billions of dollars every year and every year staff have to fight for a small pay increase which isnt right

This offer falls well below expectations. Don't disrespect staff. Do better CBA !!

I agree that we should receive atleast 5% pay rise over next 3 years as the prices have increased everywhere but not salaries to pay for it.

The payrise is not reflecting on all the work we do and all the stress we endure.
That matt got a 30% increase is a stab in the back for all the staff that fill our branches and direct banking lines to get occasional abuse from our customers

The current offer is an insult to every single staff member who has helped the Bank grow year-on-year. They should be ashamed.

Cba gives new staff the same rate for long term staff which is so strong & pay new staff the same as experienced staff. With the price of everything going up wages are not & we are living in debit in the minus…. I am struggling and I have asked my boss up for a pay rise a couple of times and never got it. I hit all the targets do my e-learning at home in my own time as there is not enough staff. I always get a great performance review & do everything I’m meant to & still do not get a pay rise when I ask for one

Please give a fair deal to keep up with cost

CBA needs to be fair otherwise loses its own reputation even for its own staff!

With the huge profit they made surely, they would want to look after the people that work hard to make sure we are a respected lender/bank.

They pay increase should be indexed against inflation at a minimum so employees do not loose acquisition power. There should be an extra input that relates how well the Group does and the employee's pay rises.

The bank makes billions in profit, we used to get a good wage however to keep up with the cost of living nowerdays our wage is basic at best.

Given the level of profit, recent cuts, and the increased workload placed on remaining team members, this offer is inadequate. It needs to better address both pay and working conditions.

Pay rates should be in line with the banks growth and or CPI as a minimum

How is it that CBA thinks it can get away with offering a 'token' increase that keeps the average worker behind the CPI ?

due to CEO payrise 30% and Bank declared 11Billion profit the least the bank should offer staff should be over the CPI rate.

We can barely make ends meet. We work for a finance company that seems to care more about big profits than the welfare of its employees. We work hard, we're pushed hard and expectations are always shifting so makes bonus time harder and harder hence we need a reasonable renumeration to entice us to keep pushing and working to the unrealistic expectations that keep being set.

Not good enough, given most of us work excessive hours just to get the job done, 38 hour week, you are joking!!

Due to CEO payrise 30% and Bank declared 11Billion profit the least the bank should offer staff should be over the CPI rate

Now day by day we keep getting highly busy and cost of living for staff also increasing so we request for pay raise please. Thank you

This company is built off the backs of the people who are actually engaging with customers on a daily basis and we deserve to be paid correctly for the work that we do

The pay offer is an insult to the hard work we put in on a daily basis, where the cost of living continues to rise, flexibility is reduced and it is becoming harder than ever to make ends meet.

It’s disgusting how you continue to cut our jobs, move messaging overseas and treat your long and loyal staff.

Be fair and take care of your workers.

More pay!!

Many frontline agents and leaders on the PRP bonus structure are already eligible for less than those on STVR, and with the discretionary pay increase and bonus removed it means that we are receiving marginally less than our peers, particularly in seconded roles where there is no opportunity for further pay increases or bonus potential. We are consistently reporting record profits and dividends but refuse to reward the people who got us there. In a cost of living crisis while people are struggling to afford childcare and groceries, this feels like CBA rubbing our nose in their success.

Embarrassing that such a large and profitable employer won’t invest in its people.

Insulting. At a minimum we should see pay increases in line with profit increases. I think 5%+ offer would be more appropriate.

Life has become too stressful, and barely making it to pay week with all the prices increase and loan repayments and everyday else that is required on a daily basis, that i have to cut down on going out and things that i used to enjoy doing for me as barely coping to manage. plus they require the staff to go to office when its not required to since we dont deal with customer or stakeholders

Need to be higher to combat inflation & cost of living increases

Too low

Live the Care Courage and Commitment values in your negotiation! If the board can get 30% then the staff that work tirelessly day in and day out can be compensated fairly as well, 30% across 3 years would be fair and lead to a far better workplace and happy employees.

It is extremely disappointing that employees are not given a fair deal since we helped achieved this $11billion profit which gave the CEO an enormous payrise. But what about the employees? Why are they treated like we don’t matter? Why is it that CBA goes out of their way above and beyond for their customers but not for their staff?! If it wasn’t for the employees, there would be no bank, no customers.

If my rent can go up every year, so should my pay.
CBA is a massive institution that is cutting jobs in favour of AI "employees" and digital solutions. Surly that would open up the ability to pay the ones still here - the profits are clear proof of this.

CBA in my view is successful because of its people and its culture, and I cannot understand why CBA would risks these things for the sake of profit, especially when CBA claims it is enjoying strong performance by all accounts.

For me it feels like an act of disrespect from a company that up until now I have proud to work for.

Why should I care for CBA's customers when CBA doesn't care for me?

We are expected to take on more responsibilities and our roles are becoming more complex and stressful. Our pay should reflect this. We are expected to attend morning meetings at 9.15am and stay back to complete our work most days when our hours are 9.30am to 4pm. This is wage theft. Realistically our hours should be 9.15am to 4.15pm. Most profitable organisation in Australia should value it's employees and pay should reflect this. They should be ashamed!!

not ideal. doesnt beat inflation

Completely unfair that we are asked to work excessive hours in stressful roles to not be able to meet our bills.

We should be paid more and also be given a lump sum payment

productivity, targets and expectations rise steeply every year, yet our wages do not move in line with inflation and thus we are essentially losing money. It is also a bad look for a business that announces an 11 billion dollar profit.

Not reasonable

Minimum 5% pay rise per year

With inflation affecting the cost of all goods and services, a salary increase in line with inflation is a fair request. CBA employees work hard and consistently deliver value, so it is reasonable to expect remuneration that helps maintain purchasing power in an inflationary environment.

CBA pays less to their employees than the other 4 major banks, yet CBA is the most profitable each year. More pay to match what their competitors pay, would support employees not to feel used.

I’d love a 32% pay increase just like yours Matt. Thanks!

Unfair

Why do we need to go to another bank to get a fair pay. Shows no loyalty

The pay offer is unreasonable in this economic, even lower than the inflation rate, how is that possible.

CPI should be the bare minimum for Australia's largest bank. Stop expecting highly skilled staff to work for less than what they earned the previous year, despite having to constantly upskill - it is disgusting in 2026 that we have to fight for the basic premise of "the value of my wage shouldn't go down in a year where we made 11 billion dollars of profit"

Please pay us for our hard work & look at reducing the office days required as most days it’s hard to get parking & also workstations when we do come into office it just doesn’t make sense to cram us all into office with hardly any parking & the required workstations available when needed.

Reasonable increases should be provided.

With the increase in cost of living affecting a large portion of our customers causing increasing financial stress, our customer support staff are doing an incredible job to reassure customers during this time, and this reflects in the banks record profits.

CBA current payoffer is a joke and a insult to hard-working employees.

The explanation doesn’t seem reasonable, and it doesn’t reflect benchmarking against other banks’ offers. The excuse given is that there is no budget for extra pay, even though more staff are being hired every day.

The proposed pay rise does not keep up anywhere near to the current inflation, with no common sense from the bank to think how this impacts their employees. Working harder than we have before with redundancies, “maximised FTE” but more work load. It’s no wonder morale is down across the bank.

We cant keep getting below inflation pay rises. As a bank, you have a duty of care to ensure your employees can afford to even live in the cities you operate in. Everything is expensive and we’re helping with record profits for a pay cut :/

I was in utter disbelief of the offer that was put forward. To say it was in insult falls short of what my true thoughts were. I have never seen such a disrepectful offer put forward to staff. It really shows a contempt for works and a complete disconnect in the way they think their internal systems are leading, but are actually atrocious when compared to peers. They expect more and more with sub par systems and processes.

I think its disgusting that CEOs still get a huge pay rise, while frontline staff get very minimal. After 20 years of service this is not good enough

It’s not good enough . Our pay is not enough for what we do

CBA’s pay offer is the perfect combination of disappointing, disheartening and devaluing.

They want us to comply with their expectations and that has to come with a cost - a fair wage deal for all staff.

It's insultingly low especially when compared to equivalent banks and other institutions. It's not enough to live comfortably off in Sydney. Soon CBA could have homeless employees.
Forget ever buying a house.

Reward loyalty staff and pay us fairly

Fair and competitive remuneration that supports cost of living and appropriate compensation that includes regular unpaid overtime

Pushing the values and culture agenda on staff but the ceo”s bonus is higher than a average staff wage , we are struggling to get by and keep a roof over our heads

Matt if you offshore all jobs. Unemployment will increase then people won't get loans, who's loss really is it

I believe the current pay offer is insufficient given the ongoing increase in the cost of living and broader economic conditions. Over recent years, employees have experienced significant increases in essential expenses, including housing, utilities, groceries, insurance, and transport. A pay increase should not only recognise employees' contributions but also help ensure that wages keep pace with these rising costs.

A wage increase of 5% per year, aligned more closely with CPI and inflationary pressures, would provide a fairer outcome for employees. As each year passes, it is important that salary increases reflect the current economic environment and protect employees from a decline in real purchasing power. When pay increases fall below the rate at which living expenses are rising, employees are effectively experiencing a reduction in their standard of living.

Furthermore, competitive remuneration is important for employee retention, morale, and engagement. Ensuring wage growth keeps pace with economic conditions demonstrates that the organisation values its workforce and recognises the financial pressures employees continue to face.

For these reasons, I believe the proposed offer should be reconsidered and increased to better reflect the current cost-of-living challenges and provide a more sustainable outcome for employees.

Meeting CPI feels like the bare minimum to support your staff when CBA is the most successful and profitable bank.

It’s insulting to be offered a ‘pay rise’ which is below inflation. That’s a pay cut

I don’t believe CBA’s current pay offer adequately reflects the rising cost of living, inflation, or the increasing expectations and workloads placed on employees. As one of Australia’s largest and most profitable organisations, I believe CBA is in a position to provide a stronger and more meaningful pay increase.

Employees are expected to consistently deliver strong customer outcomes, manage increasingly complex work and adapt to ongoing organisational and regulatory change. The pay offer should recognise that contribution and ensure employees’ real wages are not going backwards.

I would like the bargaining team to continue advocating for a fairer increase that better reflects employees’ contribution, current economic pressures and CBA’s overall financial performance.

Pay what we deserve, please and thankyou

I am so very disappointed that despite all the hard work done and that we repeatedly do. Increased kpi’s and the record profits a 2.75% is all that is offered across 3 years. This shows contempt to the workers and doesn’t even keep up with the increased pressures around cost of living.

Compared to Matt’s pay increase this offer is a slap in the face. I’m proud of working at cba but I’m also paying a mortgage and expenses like most people. Please be reasonable. Reward your people, they’re loyal to you

I'm in the higher bracket however with cost of living and increases in interest rates, decrease in house value and increase in consumer goods, I'm struggling with the bills and home loan repayments. I want to ensure I have job security and I have enough increase to cover all the costs of living.

Record profits, Ceo massive pay rise. Our pay needs to keep up with cost of living!

its bad

Disgusting how blatantly they undervalue the staff that drives the their record profits.

11 billion profit!!! The hardworking staff of cba got us there. I’m proud of this and I’m sure most staff feel the same. It’s not always easy, we work really hard every day to achieve great results. Please show us you appreciate us by giving us the pay rise we deserve.

We feel like CBA low pay offer does not align with rise in the cost of living we are facing daily and inflationary rate in Australia. We are deeply disappointed that we are not being valued enough as loyal staffs working hard day in day out to achieve what CBA high expected of us.

It needs to be at least above CPI for all employees

Needs to be better. At least CPI or better

CBA made a net profit of $11 billion FY25/26. They can easily afford a fair wage increase for the staff who generated this wealth.
Moving jobs offshore and the rise of AI threaten our job security and is being used to keep domestic wages low.
Low pay combined with those factors' automation sends a message that Australian workers are not valued.

They pay us peanuts while big managers and leaders get ten folds of our bonus

We stand together in seeking a fair and equitable pay outcome. Employees are the foundation of CBA’s success, and our commitment, expertise, and hard work deserve to be recognised. We call on CBA to deliver a pay offer that reflects the value of employees and supports their financial wellbeing.

Cost of living is rising at a fast rate than income, currently living paycheck to paycheck

The cost of things is rising, interest rates are rising but the rate of increase in our pay is not adequately reflecting these changes in the economy.

It is a joke to get an offer this low and then hear that Matt is getting 30% extra. what a slap in the face for CBA employees. It does make me wonder if I should stay with CBA.

Its hard to make ends meet with the pay and increase of inflation for basic needs

After the bank made an 11 million profit I think this shows the hard work of the employees and we should be paid accordingly

As front line staff we do a whole range of different and a lot of the time very difficult jobs. We also have to deal with aggressive and abusive customers. We are called specialist how about start paying us like specialist we are in the finance sector why are we paid the same rate as someone on a checkout at Aldi. Ten minute breaks are very hard to take if we don't have enough staff to cover.

We are the frontline and get measly pay rise while higher up gets massive pay rise

We work hard for to provide great customer experience for their customers; we should be treated fairly and deserve to be paid right.

I feel that my remuneration no longer reflects the value I bring to the business. While annual pay increases have been relatively modest, the amount of work, responsibility, and customer support expected of staff has continued to increase.

Recognition through a fair pay increase would demonstrate that the bank values the experience, loyalty, and commitment of its long-serving employees.

The pay just doesn't keep up with the cost of living anymore. Everything is getting so expensive and wages aren't keeping pace.

Specified base rate increases should be increased for all base tiers, they should not reduce over time either

At least a CPI increase for all employees to maintain current living standards please

The lack of guaranteed increases for many employees after Year 1 creates uncertainty and does not adequately reflect cost-of-living pressures, market rates, or employee contributions to CBA's strong financial performance. I would like to see guaranteed annual increases for all employees, along with stronger commitments to job security, flexible work, and workload management. CBA can afford to provide a fairer and more competitive offer.

We deserve a pay rise because we are the frontline of CBA. Every day we support customers, solve complex problems, manage difficult situations, and help protect people from fraud and financial loss. As the cost of living continues to rise, our pay should reflect the value, responsibility, and commitment we bring to our roles. We deserve fair compensation for the work we do and the contribution we make to the bank's success.

I believe a 5% pay increase each year would be a fair outcome and better reflect the rising cost of living, and the contribution employees make to CBA's success. Employees have helped deliver strong results for the bank and should share in that success. I also believe long-serving employees should be appropriately recognised and remunerated for their experience, skills and loyalty. It is discouraging when employees who have been with the bank for many years are paid little more than, or in some cases comparable to, the starting salaries of new employees. A fair pay outcome should reward both performance and tenure, while helping retain experienced staff.

As this business is so successful, and we've all made a contribution, surely at least a 4.5% for each of the next 3 years is not excessive- considering cost of living these days

At least this pay offer must match/closer to inflation. If the big boss/s get millions in Bonus and we can’t even afford the basics what kind of company is this.

A minimum 7% annual pay increase, or CPI if CPI is higher, so employees do not suffer a real-wage reduction.
Meaningful increases that apply broadly across the workforce, rather than leaving almost half of employees with little or no increase over three years.
Stronger commitments on job security and workplace flexibility.
Practical measures to address staffing levels and excessive workloads.

if you make a HUGE PROFIT share with the workers who MADE YOU THE HUGE PROFIT

All employees help deliver strong CBA financial results. It's only fair for employees to get a basic pay rise 5% or CPI whichever is greater.

please drop driving hard working colleagues away.

need to keep up with inflation and this is below inflation

Disgraceful pay increase for record profits.

The bank's record $11 billion profit reflects the dedication and hard work of our frontline and support teams. To sustain this momentum, it is vital that leadership invests back into the local workforce with fair, market-matched wage adjustments. While technological evolution and efficiency strategies are expected, we encourage leadership to balance these initiatives by protecting local roles. Ensuring that employee compensation keeps pace with current cost-of-living pressures will reinforce morale, loyalty, and long-term business success.

Pay rise should at least match inflation

It should at least be in line with inflation

At a time when living costs, housing expenses and everyday bills continue to rise, employees need higher wages to maintain financial security. It is difficult to accept below-inflation pay increases while the bank reports record profits. Employees should receive a fair share of the success they help deliver and be paid enough to keep up with rising costs.

CBA needs to look after their employees who pitch in to get profits in billions without us it’s impossible.

Cost of living is getting higher. And 2.5 bearly meets the inflation rate. It's even lower than than the target rate the rba wants

It’s extremely disappointing that the biggest bank in this country & one of the biggest in the world pays one of the lowest salaries for its staff that are the face of the bank! Of course the most senior have a great salary

My local takeaway pays its staff more per hour than I earn at CBA

2.5% increase does not even cover inflation. We deserve better.

I appreciate the strong profitability of the organization and remain dedicated to our shared success. To support employees in the face of rising living costs, it is essential that we see a review of our current compensation practices, ensuring fair pay structures and a minimum pay increase of at least five percent for all staff.

CBA’s offer is disappointing. CBA’s pay offer does not fairly recognise the contribution employees make to the bank’s record profits. With the cost of living continuing to rise, a below-inflation increase effectively means employees are going backwards in real terms. CBA can afford to do better and should provide a pay increase that reflects both employees’ contribution and the bank’s financial performance.

We have stood with CBA in hardest times contributing to balance sheet and value to shareholder . Now being hardest economic situations CBAs support is highly appreciated supporting its employees with young family for their future.

We are the ones that helps the Bank achieve its massive profits, not management. A company cannot achieve success without employees. Yet they cannot even reward us with a pay rises. We work hard and they give themselves a pat on the back & give themselves a pay rise. Shameful

We deserve a 15% pay rise over the next 3 years to keep up with the cost of living - as branch staff, we all work really hard and try our best to serve our customers

A pay rise less than inflation is a pay cut!

Cba pay less to employees as compared to the top 4 banks.
Pay should be paid fairly as per the workload they assign to the employees

We all go above and beyond our contracts, we are doing more work despite the tech we have poor computers to work with we are the backbone of the billion dollar profit company and recieving such a low increase is only an insult to all of us that do the hard work so the ceos can sit comfortably.

We are working harder and it is getting harder to get by on the low pay we already receive.

Make Flexible Working Arrangement a permanent thing for majority of circumstances, removing the need for 4 months check in.

Better pay rise above 5%each year

We deal with aggressive and abusive customers everyday! We don’t want their free counselling services but fair pay that is worth our hard work and efforts showing up everyday to keep the wheel spinning of this operation turning!

Pay rise offer is very low compared to cost of living demand.

Other Banks get paid better than CBA employees when CBA makes the most profit . Treat your employees right as we give our absolute to this bank.

Based on the latest profit CBA can easily afford to give us 5%

The bank is forcing staff to work for free to maintain its regulatory compliance. The least the bank can do is pay staff fairly for the time they are paid to work.

This offer is a joke and makes no sense for all the lauding we do and the work that gets done can we at least have pay that matches inflation with real increases as I'm having trouble just keeping up with basic things

The pay offer need be above the inflation every year.

The pay rise and bonus does not meet the inflation

For Australia’s biggest bank, there is no excuse to not at least meet or exceed the inflation rate in terms of pay rise.

Considering we are the frontline and we are who makes CBA, CBA. We are the ones in the community supporting our customers sharing their success and challenges.

We are Australia's leading bank and yet we can't survive on single salaries. Increase profits mean nothing to the Labor force. Its getting too much and the economy is not waiting for anybody

We as employees are doing the best for our customers and the bank! I would expect the same from the bank to its employees.

A below inflation pay increase is effectively a decrease. We must at least keep up with inflation.

Pay structure should clearly align with inflation and cost of living pressures. Also transparency in bonus structures should also be mandatory.

It should be fair for all staff to receive an increase due to inflation

Job security at CBA has become a serious concern, with employees facing an increasing risk of redundancy. To ensure the redundancy package is fair and properly recognises employees’ years of service and contribution, I strongly believe it should provide seven weeks’ pay for every completed year of service.

Employees have worked extremely hard, shown loyalty, and made significant contributions to the organisation, often over many years. When people are impacted by redundancy, that commitment should be recognised with a fair and meaningful level of financial support.

I strongly urge CBA and the relevant decision-makers to review the current redundancy provisions and increase the entitlement to seven weeks’ pay per completed year of service. This would demonstrate genuine recognition of employees’ contributions and provide greater security and fairness for those whose roles are impacted.

Inflation and also interest rates rise, everything getting more expensive with the bank profit getting higher while our pay has not taken consideration of that

I don’t believe the current pay offer adequately reflects the rising cost of living, inflation, and the contribution employees continue to make to CBA. A stronger pay increase would better recognise employees’ performance and help ensure our pay remains competitive in the market.

There is enough money to provide all employees with the requested pay rise. With the current cost of living the pay rise is needed so people can live. There is enough money to go around and if you can give your employees financial security that will enable them to be there best employee.

It is disheartening to hear that the company turns record profits and staff get a thank you with a smile but that's it.

we want better pay

Pay is not changing since last 2years and on top of it we hear lot about getting redundancy on monthly basis to reduce staff. CBA has invested billions of dollars on AI and now trying to prove they are having increase in productivity by cutting down employees.

All promotions cycles have been changed and they have introduced tougher selection process so that no one can get promotion as well as look out for internal opportunities within the bank.

Our bonus payouts has been reduced to 50% and bank is ensuring not to give top ratings to any employees to avoid paying 90% bonus.

Overall situation is turning ugly in the name of AI.

Although I am not one of the 2.5% pay offer employees...I feel this is ridiculous to expect in this current economy anyone to survive on a 2.5% pay rise.

The bank pays the worst , and no increase makes us suffer in the world we living in , cost of living hike & everyone u hear gets better pay than yourself

Needs to be fair pay deal as we work hard

I think it doesnt meet the Should We test, given colleagues are struggling with the cost of living.

we need better increase

CBA’s current offer feels disconnected from both the bank’s financial performance and the increasing expectations placed on employees. Staff are being asked to deliver more, adapt to ongoing change and maintain strong outcomes, yet many will receive increases that do not keep pace with the cost of living. Employees should share fairly in the success they help create, and I would like to see CBA return with an offer that better reflects our contribution, protects real wages and addresses workload, flexibility and job security.

Cba need to do better to look after the staff that work in branches day in and day out and never get the big salaries.

Struggling to pay my mortgage. Gets harder every year.

Below average compared to other banks.

I believe the pay offer should better reflect the increasing workload, responsibilities and expectations placed on employees. With the cost of living continuing to rise, salary increases should provide a meaningful improvement in real wages rather than simply keeping pace with inflation. I would also like to see greater recognition for employees who have taken on additional responsibilities, developed new skills and consistently contributed to the business. A fair and competitive pay increase would help CBA retain experienced employees, recognise their contribution and maintain morale.

It's very hard to meet day to day needs with inflation creeping up every year.

CBA continues to report strong business performance, yet the pay increase offered to employees does not feel fair or equitable. Many staff are working harder than ever while facing significant cost-of-living pressures. A more meaningful pay increase would demonstrate genuine appreciation for the people who contribute to the bank's success every day.

Due to the cost of living and just being able to support a family as well as expenses I feel as the profits that the bank has made is not fairly shared with the employees that put in their hard work and we are the ones to help with this company boom off with their profits

Low staffing numbers, means customers get angry waiting then abuse us for it. Come on CBA, bring back the staff.

CBA pay for the work we do certainly needs to be higher, given the workload. Some roles require you to be tracked by the second, so a 30min break has to be extremely accurately timed otherwise it will affect KPIs, and for the salary offered, this is pretty unreasonable

I am proud to work for Commonwealth Bank. Every day, I see firsthand the dedication, professionalism, and care that CBA employees bring to helping our customers, communities, and each other. It is a workplace that many of us genuinely enjoy being part of, and we are proud of the role we play in the bank's success.

That is why this conversation matters so much.

The Commonwealth Bank has reported record profits, and those results reflect the contribution of thousands of employees across the organisation. Behind every customer interaction, every digital service, every fraud prevention measure, every lending decision, and every successful outcome is a team of people working hard to deliver for the bank and its customers.

From branch staff, contact centre employees, customer service specialists, and business bankers, to the many supporting teams working behind the scenes in operations, risk, technology, compliance, fraud, and administration, every role contributes to the success of CBA. While some positions may be more visible than others, all of them are essential.

As part of this review, frontline and supporting roles should be a key priority. These employees are the face of the bank, the first point of contact for customers, and the backbone of the services that keep CBA running every day. They manage increasing customer expectations, navigate complex regulatory requirements, support customers through financial hardship, combat scams and fraud, and help deliver the high standards that CBA is known for.

Many of these same employees are also experiencing the pressures of rising living costs. Some are taking on second jobs, while others are finding it increasingly difficult to get ahead despite working full-time for Australia's largest and most profitable bank.

We are not asking for special treatment. We are asking for recognition of the value that employees create every day and for a fair share in the success that we help deliver. Investing in frontline and supporting employees is not simply the right thing to do for staff. It is an investment in customer outcomes, employee retention, workplace culture, and the long-term success of Commonwealth Bank.

We are proud of where we work, proud of the service we provide, and proud of the results CBA continues to achieve. We simply believe that the people who make that success possible deserve to be recognised, supported, and rewarded fairly.

Please at least match the inflation rate

Don’t be greedy and just be fair!

If it isn’t meeting inflation, it’s the same as being paid less. That encourages people not to stay in their roles for long, because they need to be hired under a new contract every so often just so that their salaries can keep up with inflation.

CBA staff pay increases should at least be inline with inflation, they make enough profits

This pay offer is not enough to help us with the cost of living and the rising costs of almost everything. We are dedicated employees that need a fair go to survive basically

It's extremely disappointing that is the extremely mediocre offer. When its the employees that make the company successful.
Its our care and dedication that's led to CBA's huge profits. Workers derseve a minimum of 5% each consecutive year of the next EBA.. Pay employees what they deserve.

My concern is that the current pay offer does not adequately recognise the significant contribution employees make to CBA's success. Staff continue to manage increasing workloads, evolving compliance requirements, and complex customer interactions while maintaining high-performance expectations. At the same time, living expenses such as housing, groceries, utilities, transport, and insurance have risen substantially.

The proposed increase does not appear to provide meaningful real wage growth and may not be sufficient to retain experienced employees in a competitive market. Given CBA's strong performance and the critical role employees play in delivering outcomes for customers, I believe the offer should be improved to better recognise employee contributions, support staff wellbeing, and ensure CBA remains an employer of choice.

my base rate is only 31.75 at commbank. Doordash is around $31. I might as well quit at this point and become a driver

Why is it that CBA consistently underpays and over expects on all that we do? I’ve never understood why CBA participates in many employer programs such as ACON to be seen as a world class employer yet cannot seem to adequately remunerate the majority of the staff

A fixed % pay increase each year must be stipulated. The current wording of discretionary is never paid. We deserve CBA to be open and transparent on the actual % pay increase for each band across each year. Discretionary = 0% pay increase