
Grieving customers the latest victims of Bendigo Bank’s offshoring folly
Bendigo Bank’s strategy to kill off its Australian-based operations has taken a ghoulish turn…
Bendigo Bank staff in South Australia have learned that they could become the latest casualties in the bank’s war on its Australian workforce.
Staff who deal with industry stakeholders such as brokers in Third Party Banking have been told that roles will be replaced by cheaper labour through overseas outsourced provider Genpact.
Bendigo Bank is proposing to cut 45 roles across the country.
Eighty roles will be impacted across the country by the restructure with the majority coming from Adelaide.
Bendigo Bank used to be known as the Bendigo and Adelaide Bank and has a long history of service to the Festival State.
Since Bendigo Bank announced its 2030 strategy last year, the so-called ‘better big bank’ has axed hundreds of workers, closed dozens of branches and services and signed outsourcing deals with Genpact and Infosys.
The strategy has trashed its reputation as an exemplar of bricks and mortar banking and left its workforce fearful for their futures.
The FSU is urging Bendigo Bank to stop the slash and burn and recommit itself to the communities that turned the battler’s bank into the major player it is today.
This latest announcement would bring the total jobs cut to over 450 in the past year and the FSU understands that more change is to come.
Last month 80 jobs were cut in Business and Agribusiness Lending Operations and Financial Crimes.
This came after the Bank announced that 188 Technology jobs would be either made redundant or transferred to outsourcing giant Infosys.
In September 2025 Bendigo Bank cut 145 roles from its Technology division.
Quotes from FSU National Secretary Julia Angrisano:
“The way Bendigo Bank is going there will be nothing left of it soon,” Ms Angrisano said.
“The only thing disappearing faster than its staff and branches is its reputation as a trusted, customer-focused outlier in the Australian banking scene.
“If management wants to reverse that course it should start with rethinking this latest decision and focus on protecting and enhancing its greatest asset – its Australian workforce.
“This isn’t just about 45 jobs – It’s about a business model that is steadily replacing Australian workers with cheaper overseas labour while walking away from the communities that built this bank.”
Media Contact: Sam Burgess 0434 165 630 or [email protected]
