In an outrageous move, Bank of Queensland announced yesterday a proposal to cut 185 Australian jobs.
4 June 2026
How do BOQ Exec pay rises compare to yours?
We will soon have an opportunity to reject BOQ’s insulting pay offer and…
In an outrageous move, Bank of Queensland announced yesterday a proposal to cut 185 Australian jobs.
In taking a leaf out of the Commonwealth Bank’s book, BOQ is unfortunately turning to offshoring and automation practices to boost profits.
The FSU strongly condemns this decision, which will see 165 jobs lost from contact centres (about half of all contact centre staff) and another 20 jobs lost from collections.
Those contact centre roles and collections work will be shifted offshore, with work to be undertaken by external provider CapGemini. They will be responsible for “simple”, “high-volume tasks” and “simple” customer enquiries – a move that will undoubtedly have a negative impact on staff performing more complex tasks and result in customers being assisted by people who are not BOQ employees, let alone in Australia.
We understand this is incredibly distressing news for employees. Our union is here to support you and ensure your rights and entitlements are upheld throughout the consultation process.
We also encourage you to register for one of our urgent union meetings next week, where we will explain in detail what happens next and answer your questions.
Thursday 4 September, 8.30am (AEST)
Thursday 4 September, 12pm (AEST)
Thursday 4 September, 6pm (AEST)
Remember, our union is here to support you through this difficult time.Submitting your feedback will help guide our discussions with BOQ management over the coming weeks.
We will soon have an opportunity to reject BOQ’s insulting pay offer and…
We are expecting BOQ to outline its pay offer to the FSU later…
Negotiations for our new Enterprise Agreement have been ongoing since November.
