General news

Flexible working saved for FSU member when a big bank got personal

The FSU recently helped save a member’s flexible working rights after the big bank he worked at got personal about his caring responsibilities. 

Our member is the sole provider for his elderly parents and works from home to care for his unwell elderly father. He has been working from home for four years with no issues and consistently achieves high performance ratings.

Suddenly, and for no apparent reason, his employer began probing into his caring responsibilities and asking intrusive questions in a bid to curtail his working from home.

This included detailed (and unreasonable) requests for sensitive medical information about his father’s condition. 

“All of a sudden they told me I had to provide a medical certificate to prove my caring responsibilities, which I did, and the certificate was quite specific about what needed to happen to ensure my dad was looked after”, our member said.

“They then began asking for details of my father’s medical conditions and at one point, even suggested I put my father into a care facility or get my elderly mother to take on caring role responsibilities, just so I could return to working in the office.”

His employer even went to extraordinary lengths of asking for quotes as evidence that our member had genuinely searched for an aged care facility and could not afford it. They also suggested his girlfriend (who doesn’t live with him or his family) could occasionally look after his father so he could go into the office.

“I just found their questions and demands very stressful at a time when I already had a lot on my plate with work, caring responsibilities and trying to pay a mortgage to keep a roof over all our heads.”

When our member was called into a meeting with HR, he knew he had to seek help from the FSU. 

“I rang the FSU’s Member Rights Centre and an FSU Advocate listened to my concerns and subsequently attended the meeting with me,” he said. 

“It was really important he was there. I wouldn’t have got a good result without him. He was great, articulate, thorough and knew his stuff.

With the support of the FSU, our member was able to retain his working from home rights and continue caring for his father. He now also only needs to provide a doctor’s certificate every six months for his caring responsibilities to continue.

“It’s important to be in the union because without support this could have turned out very differently. Having representation like this is a real benefit and worth every penny.”

If you’re not already an FSU member, you can join today and have FSU in your corner when it counts.

Related content

BECOME AN FSU MEMBER TODAY.

When you join the FSU, you get access to expert workplace support whenever you need it. From pay and conditions to restructures and workplace disputes, we help you understand your rights. You'll receive representation where it’s needed and access to exclusive member benefits that add value beyond the workplace. If something isn’t right, or you simply want clarity about your options, you don’t have to navigate it alone.
Proudly supported by:
The Finance Sector Union respectfully acknowledges the Traditional Owners of the land on which we live and work, and pay respect to First Nations Peoples and their Elders, past and present.
Authorised by Julia Angrisano, Finance Sector Union of Australia, Level 13, 380 La Trobe Street, Melbourne, VIC 3000.
Copyright © 2026 Finance Sector Union (FSU). All rights reserved.