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‘A shameful act’: CBA replacing jobs with AI and offshoring to India

This is our worst fears come true – and it’s happening now. Finance jobs are being replaced by AI.

In an outrageous move, CBA has announced it will replace 45 roles with a newly introduced voice bot – the first example of jobs being lost as a direct result of AI. 

It comes off the back of our union exposing CBA for offshoring hundreds of jobs overseas to India. 

In case you missed it: 

  • CBA announced they are cutting almost 300 Technology roles in Australia. This comes only months after they axed 100 Tech roles in March. Now CBA is advertising more than 100 Tech roles in CBA India. 
  • Almost 70 jobs recently advertised in CBA India had the same job title as roles that were recently axed in Australia.  
  • Jobs at CBA India almost doubled to 5630 between 2022 and 2024. During that same period, jobs at CBA Australia shrank by 4%.  
  • CBA has complained about a shortage of tech workers in Australia. At the same time, they have cut local tech jobs in favour of cheap overseas labour. 

FSU National Secretary Julia Angrisano said CBA “lied to their workers” – which is why our union has lodged a dispute against CBA in the Fair Work Commission. 

“Just when we think CBA can’t sink any lower, they start cutting jobs because of AI on top of sneakily offshoring work to India,” said Ms Angrisano.

“If this is what Matt Comyn calls productivity, we’re seriously concerned about his place at the national productivity roundtable.  

“There is a human cost to this. You can’t just replace frontline jobs with a voice bot and expect the same service for customers.” 

Tell CBA to keep our jobs 

We’ve had an overwhelming response from the public as media continue to cover these disturbing developments. 

Remember, CBA is not only Australia’s biggest bank, it’s also Australia’s biggest company. And if they can get away with callously offshoring our jobs to India and replacing us with AI, any company can. 

To show your support for CBA workers, submit a complaint through the CBA website (you can do so anonymously). 

You can also help us spread the word on social media about CBA’s appalling treatment of Australian workers.

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Authorised by Julia Angrisano, Finance Sector Union of Australia, Level 13, 380 La Trobe Street, Melbourne, VIC 3000.
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