Latest news

AMP offshoring jobs – your rights and support

Barely a handful of days since AMP posted a $236 million yearly profit, it has announced plans to outsource 20 roles that will be offshored, as outlined below:

  • Customer Service Consultant (level 2) x 10
  • Customer Service Lead (level 3) x 2 
  • Home Loan Associate (level 3) x 3 
  • Home Loan Specialist – Existing Clients (level 4) x 2 
  • Home Loan Specialist (level 4 – vacant) x 1
  • Direct Sales Manager (level 5 – vacant) x 1
  • Senior Business Development Manager (level 5) x 1

The FSU has confirmed with AMP that the roles of Customer Service Lead and Direct Sales Manager will be removed from the structure, with all other roles being reduced.

AMP has admitted that they are sending these 20 jobs offshore to achieve cheaper labour costs, and “greater ability to scale and attract talent overseas resulting in an improved customer experience”.

The FSU condemns this decision. We understand it will have significant impacts on workers’ lives and livelihoods, and is devastating to those affected employees. It’s been mere days since AMP posted a profit that is in the hundreds of millions, it can well afford to keep these skilled jobs in Australia.

If you are affected by these changes, you have rights and the FSU is here to support and protect you. Please reach out to your FSU Organiser Phil Robinson via [email protected] with any questions or concerns, and so we can assist you. 

Remember, if you need urgent advice, please contact your FSU Organiser or our Member Rights Centre on 1300 366 378. If you’re not already a member, you can join today and get the support you need, especially as we navigate this difficult time. 

Related content

BECOME AN FSU MEMBER TODAY.

When you join the FSU, you get access to expert workplace support whenever you need it. From pay and conditions to restructures and workplace disputes, we help you understand your rights. You'll receive representation where it’s needed and access to exclusive member benefits that add value beyond the workplace. If something isn’t right, or you simply want clarity about your options, you don’t have to navigate it alone.
Proudly supported by:
The Finance Sector Union respectfully acknowledges the Traditional Owners of the land on which we live and work, and pay respect to First Nations Peoples and their Elders, past and present.
Authorised by Julia Angrisano, Finance Sector Union of Australia, Level 13, 380 La Trobe Street, Melbourne, VIC 3000.
Copyright © 2026 Finance Sector Union (FSU). All rights reserved.