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We confronted CBA about offshoring and AI at the AGM

In an extraordinary about-face, CBA has publicly defended its offshoring program, despite spending months downplaying or backflipping on job cuts due to AI. 

Workers have been told one thing – that there’s “no offshoring strategy” – and now we’re hearing a different story in front of shareholders at the bank’s recent Annual General Meeting (AGM).

We were at the AGM when CBA claimed that the bank’s Australian employment numbers had increased in the past year. Here are the facts:

  • CBA’s Australian workforce has reduced by 3% since 2022.
  • CBA India’s headcount increased by 138% to 6788 in the same period.

Fortunately, AGMs are also an opportunity for shareholders, the board and management to hear from workers – whether they want to or not.

FSU member and CBA employee Kathryn Sullivan – whose job was set to be replaced by an AI chatbot – also attended the AGM.

Want to see how Mr Comyn and the CBA board responded to our questions around AI and offshoring?

Through our participation at the AGM, we made the following loud and clear:

  • CBA needs to be honest with workers and tell us: How many roles are going offshore, what is the timeframe, and what is CBA doing to protect secure, local jobs?
     
  • Workers are not anti-technology or anti-progress. We simply want a fair go. That means consultation, transparency, and investment in secure jobs for Australians through retraining, not secrecy and cuts.

A hollow defence

CBA’s defence of offshoring is impossible to square with its record $10 billion profit. When you’re one of the most profitable banks in the world, there’s no need to send jobs overseas.

You can’t claim to value your people while replacing them with cheaper labour overseas.

Recently, FSU members had through our various cases in the Fair Work Commission. We’ll continue to stand up for CBA employees and ensure our voices are heard and due process is followed.

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